Frequently Asked Questions
In an effort to continually improve your experience, we are listing the most common questions asked about the services we provide, along with the answers. We hope this will enhance your experience and help you in your efforts to order what you need.
Can the member order more than one item on the Purchase Request Form?
Yes, as long as the items are ordered from the same website/company the participant can order more than one item and pay the admin fee only one time. If there are multiple items from multiple websites/companies the admin fee is charged per website/company.
Why does the regular price of the item need to be listed on the Purchase Request Form instead of the sale/current lower price?
If the sale or promotion ends before Knapp’s Development receives the authorization letter, then the Purchase Request Form will need to be repeated to account for the increased price. If the regular price is authorized, then the item will be able to be ordered no matter whether the sale/promotion has ended. Knapp’s Development is required to submit a receipt with the claim so the price at the time of placing the order is the price that will be billed.
Why is Sales Tax being charged on the participants order?
Sales tax is required by law to be collected unless the item being purchased is clearly a tax-exempt item. Knapp’s Development collects sales tax on all taxable items whether or not the website/ company charges sales tax. The participant and Knapp’s Development are required by law to pay sales tax.
Why is the authorization letter taking so long to receive?
The participant’s FEA (Life, GT, Premier, Outreach) mails the authorization letter to Knapp’s Development. If the IC requests the authorization letter and then forwards it to Knapp’s Development, it will speed up the process.
Is there a minimum dollar amount required for an order?
No, we do not require a minimum dollar amount for the order. However, for the benefit of the participant the IC should weight the cost of the administrative fee against the cost of the item/s requested.
How are returns handled?
The participant is responsible for researching and selecting the item/s and as a result should make certain that the item will meet their needs. In addition, some items are non-returnable, and it is the participant’s responsibility to make sure they are selecting the correct item/size before placing the order with My Shopping Choice. If an item is defective or damaged My Shopping Choice will work with the participant to facilitate the return and replacement of the item that has an issue at no additional administrative fee.
If the participant is wanting to return an item because it is the wrong size or not what they wanted, My Shopping Choice will assist in returning the item only. The administrative fee will still be charged for this order due to My Shopping Choice completing the order process for the member.
If the member is requesting a new replacement item for the item returned, then an additional order would be started, and an additional administrative fee will be charged to the participant for the replacement item.
In an effort to continually improve your experience, we are listing the most common questions asked about the services we provide, along with the answers. We hope this will enhance your experience and help you in your efforts to order what you need.
Can the member order more than one item on the Purchase Request Form?
Yes, as long as the items are ordered from the same website/company the participant can order more than one item and pay the admin fee only one time. If there are multiple items from multiple websites/companies the admin fee is charged per website/company.
Why does the regular price of the item need to be listed on the Purchase Request Form instead of the sale/current lower price?
If the sale or promotion ends before Knapp’s Development receives the authorization letter, then the Purchase Request Form will need to be repeated to account for the increased price. If the regular price is authorized, then the item will be able to be ordered no matter whether the sale/promotion has ended. Knapp’s Development is required to submit a receipt with the claim so the price at the time of placing the order is the price that will be billed.
Why is Sales Tax being charged on the participants order?
Sales tax is required by law to be collected unless the item being purchased is clearly a tax-exempt item. Knapp’s Development collects sales tax on all taxable items whether or not the website/ company charges sales tax. The participant and Knapp’s Development are required by law to pay sales tax.
Why is the authorization letter taking so long to receive?
The participant’s FEA (Life, GT, Premier, Outreach) mails the authorization letter to Knapp’s Development. If the IC requests the authorization letter and then forwards it to Knapp’s Development, it will speed up the process.
Is there a minimum dollar amount required for an order?
No, we do not require a minimum dollar amount for the order. However, for the benefit of the participant the IC should weight the cost of the administrative fee against the cost of the item/s requested.
How are returns handled?
The participant is responsible for researching and selecting the item/s and as a result should make certain that the item will meet their needs. In addition, some items are non-returnable, and it is the participant’s responsibility to make sure they are selecting the correct item/size before placing the order with My Shopping Choice. If an item is defective or damaged My Shopping Choice will work with the participant to facilitate the return and replacement of the item that has an issue at no additional administrative fee.
If the participant is wanting to return an item because it is the wrong size or not what they wanted, My Shopping Choice will assist in returning the item only. The administrative fee will still be charged for this order due to My Shopping Choice completing the order process for the member.
If the member is requesting a new replacement item for the item returned, then an additional order would be started, and an additional administrative fee will be charged to the participant for the replacement item.