Frequently Asked Questions
In an effort to continually improve your experience, we are listing the most common questions asked about the services we provide, along with the answers. We hope this will enhance your experience and help you in your efforts to order what you need.
Can the member order more than one item on the Purchase Request Form?
Yes, as long as the items are ordered from the same website/company the participant can order more than one item and pay the admin fee only one time. If there are multiple items from multiple websites/companies the admin fee is charged per website/company.
Why does the member need two authorizations?
The FEA’s require that the item/s are broken out on a separate authorization so that they can confirm the item/s ordered, the price, and that it was sent directly to the member. They verify this information by viewing the receipt submitted with the claim. The second authorization is for any additional costs of placing the order, including but not limited to sales tax, shipping and handling and an administrative fee.
Why does the regular price of the item need to be listed on the Purchase Request Form instead of the sale/current lower price?
If the sale or promotion ends before Knapp’s Development receives the authorization letter, then the Purchase Request Form will need to be repeated to account for the increased price. If the regular price is authorized, then the item will be able to be ordered no matter whether the sale/promotion has ended. Knapp’s Development is required to submit a receipt with the claim so the price at the time of placing the order is the price that will be billed.
Why is Sales Tax being charged on the participants order?
Sales tax is required by law to be collected unless the item being purchased is clearly a tax-exempt item. Knapp’s Development collects sales tax on all taxable items whether or not the website/ company charges sales tax. The participant and Knapp’s Development is required by law to pay sales tax.
Why is the authorization letter taking so long to receive?
The participant’s FEA (Life, GT, Premier, Outreach) mails the authorization letter to Knapp’s Development. If the IC requests the authorization letter and then forwards it to Knapp’s Development, it will speed up the process.
Why can’t the participant purchase a warranty for the item ordered?
According to the IRIS Service Definition Manual, the use of funds to purchase service agreements or extended warranties is not allowed. The participant can decide to purchase a warranty with their personal funds for the item once the order is completed, by contacting the company in which the item was ordered from.
Is there a minimum dollar amount required for an order?
No, we do not require a minimum dollar amount for the order. However, for the benefit of the participant the IC should weight the cost of the administrative fee against the cost of the item/s requested.
In an effort to continually improve your experience, we are listing the most common questions asked about the services we provide, along with the answers. We hope this will enhance your experience and help you in your efforts to order what you need.
Can the member order more than one item on the Purchase Request Form?
Yes, as long as the items are ordered from the same website/company the participant can order more than one item and pay the admin fee only one time. If there are multiple items from multiple websites/companies the admin fee is charged per website/company.
Why does the member need two authorizations?
The FEA’s require that the item/s are broken out on a separate authorization so that they can confirm the item/s ordered, the price, and that it was sent directly to the member. They verify this information by viewing the receipt submitted with the claim. The second authorization is for any additional costs of placing the order, including but not limited to sales tax, shipping and handling and an administrative fee.
Why does the regular price of the item need to be listed on the Purchase Request Form instead of the sale/current lower price?
If the sale or promotion ends before Knapp’s Development receives the authorization letter, then the Purchase Request Form will need to be repeated to account for the increased price. If the regular price is authorized, then the item will be able to be ordered no matter whether the sale/promotion has ended. Knapp’s Development is required to submit a receipt with the claim so the price at the time of placing the order is the price that will be billed.
Why is Sales Tax being charged on the participants order?
Sales tax is required by law to be collected unless the item being purchased is clearly a tax-exempt item. Knapp’s Development collects sales tax on all taxable items whether or not the website/ company charges sales tax. The participant and Knapp’s Development is required by law to pay sales tax.
Why is the authorization letter taking so long to receive?
The participant’s FEA (Life, GT, Premier, Outreach) mails the authorization letter to Knapp’s Development. If the IC requests the authorization letter and then forwards it to Knapp’s Development, it will speed up the process.
Why can’t the participant purchase a warranty for the item ordered?
According to the IRIS Service Definition Manual, the use of funds to purchase service agreements or extended warranties is not allowed. The participant can decide to purchase a warranty with their personal funds for the item once the order is completed, by contacting the company in which the item was ordered from.
Is there a minimum dollar amount required for an order?
No, we do not require a minimum dollar amount for the order. However, for the benefit of the participant the IC should weight the cost of the administrative fee against the cost of the item/s requested.